🛡️ ZAMGEAR Shipping Protection

Provides additional protection for eligible orders that are lost in transit or reported stolen after delivery.

Lost Packages: If carrier tracking indicates that a shipment has been lost in transit, ZAMGEAR will review the shipment and applicable carrier claim before providing a resolution.

Delivered but Missing: If tracking shows Delivered but you cannot locate your package, please wait at least 2 business days, check the delivery area and with household members/neighbors when appropriate, and contact the carrier. If the package remains missing, you may submit a Shipping Protection claim.

Claim Review: All claims are subject to verification and approval. ZAMGEAR may request your order number, tracking information, confirmation of your shipping address, carrier case/claim information, and other reasonable documentation.

Approved claims may be resolved through replacement merchandise or another appropriate resolution determined by ZAMGEAR. Purchasing Shipping Protection does not guarantee automatic replacement or reimbursement.

Protection does not cover incorrect/incomplete addresses supplied by the customer, refused deliveries, customer-requested delivery changes, fraudulent claims, intentional misrepresentation, or abuse of the program. Repeated or suspicious claims may be denied.

Customers may not receive duplicate compensation from ZAMGEAR and a shipping carrier for the same loss. Shipping Protection fees are non-refundable once an order has shipped.